Administrative Assistant

Job Title: Administrative Assistant

Location: 100% Remote

Hours per week: 25

Job Description

We are seeking a motivated and organized Administrative Assistant to join our team in a 100% remote position. The successful candidate will play a vital role in supporting the day-to-day operations of our organization. If you are detail-oriented, possess excellent communication skills, and have a strong background in administrative roles or customer service, we encourage you to apply.

Key Responsibilities

1. Phone Management: Answer and direct incoming calls in a professional and courteous manner. Take messages and provide information to callers as necessary.
2. Meeting Scheduling: Coordinate and manage appointments and meetings for the team. Ensure timely and efficient scheduling, including handling calendar conflicts and sending out meeting invitations.
3. Website Updates: Assist in updating and maintaining the company website, ensuring content is accurate, up-to-date, and visually appealing.
4. Monthly Newsletter: Collaborate with the marketing team to create, edit, and distribute the monthly newsletter. This includes content creation, layout design, and distribution to our subscribers.
5. Social Media: Manage the social media accounts to maintain presence and grow the audience.
6. CRM Management: Maintain and update the Customer Relationship Management (CRM) system, ensuring accurate and complete customer data. Support the sales and marketing teams with CRM-related tasks.
7. Customer Support Ticket Management: Act as the initial point of contact for customer support inquiries. Record and manage customer tickets, ensuring prompt and effective resolution.

Qualifications

• Prior experience in administrative roles and/or customer service is preferred.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in using office software and communication tools.
• Self-motivated and able to work independently in a remote environment
• Ability to manage multiple tasks and prioritize effectively.

Benefits

• Flexible remote work arrangement.
• Competitive compensation.
• Opportunities for professional growth and development.

How to Apply

If you meet the qualifications and are excited about the opportunity to contribute to a dynamic and remote-friendly team, please submit your resume and a cover letter outlining your relevant experience and skills. We look forward to reviewing your application and potentially welcoming you to our team.